FAQ
New buyers can start with an LCL (less than container load) order. The minimum depends on the products and the destination, so ask us for a quote. Our standard order is one 20ft container, and you can mix different products in the same shipment. Each product also has its own minimum, typically between 200 and 1,000 pieces depending on the item. Send us your product list and we will help you plan an order that works for your market.
Yes. Samples are available for new buyers and we deliver samples worldwide. Message us on WhatsApp at +62 82 3333 00 487 or email sales@javawood.co with the products you are interested in and we will arrange it.
Most orders are completed in 4 to 12 weeks, depending on the order size and product mix. Everything is handcrafted by our artisans in East Java, and we confirm the production schedule with you when your order is placed.
We ship on EXW and FOB terms from East Java, Indonesia. We are happy to work with your freight forwarder, and our team supports the export documentation from packing through to loading.
Every order is inspected before loading. If something is wrong when it arrives, tell us with photos and we will resolve it under the terms of your order confirmation.
Our factory is SVLK certified, Indonesia’s government-issued timber legality certification, and ISO 9001 certified for quality management. Every shipment comes with V-Legal documents, and EU shipments with a FLEGT licence. All wood is kiln-dried and heat-treated for international shipping, and we use only natural, non-toxic dyes and finishes.
Yes. We offer OEM manufacturing, product design services and buyer labeling, so we can produce to your specifications and pack under your own brand.
We manufacture dog chews, bird toys and trees, small animal toys, cat furniture, reptile decor and aquascape wood, along with decorative wood pieces and DIY activity sets.
Not at the moment. JAVAWOOD® supplies wholesale and trade buyers only, such as distributors, retailers and brands.
The catalogues on this website are previews showing our top sellers only. Message us on WhatsApp at +62 82 3333 00 487 or email sales@javawood.co and we will send you the full catalogue and wholesale price list for the categories you are interested in.